Apparently the Comcast Saga is not over. The overcharge was not taken off my bill: my credit card was overcharged today. Evidentally, Erika didn’t take the overcharges off my bill as promised.

After much frustration, including no progress with Comcast and no replies to emails to TiVo, I decided to look on the TiVo forums to see if anyone else was having issues with cablecards. Lo and behold, I’m not the only who was having trouble.

One user suggested to repeat the guided setup. ¹A long drawn out process that sets up your TiVo when you initially install it or change service providers. In the cablecard installation instructions, TiVo recommends a guided setup before the cable guy gets there.

So I repeated the guided setup and, what do you know, both tuners are now working. This closes the Comcast Saga.

5/2/08 Entry in the Comcast Saga.

Got my Comcast bill today. There were about $27 added charges for my second cable card which has never been installed correctly. I called Comcast and talked to Erika. She was very nice and took the charges off my bill. After a discussion with her ¹The first person at Comcast who had any idea what the story with cable cards is and why there were delays and why they don’t work properly, it is apparent that I’m not going too get our system working the way it is supposed to. So I’m giving up the fight with the following recommendation: Thinking about buying TiVo HD ²which doesn’t work with satellite service. and you have Comcast Cable? Don’t. You’ll only frustrate yourself. I can’t speak to other cable services, but I suspect they have the same problems because the cable card technology is the problem. The best way to get a DVR and HD service is with a satellite company. You can get lots of HD channels, a DVR that will actually have two channels, and spend way less money.