Warrior Update

Just got off the phone with Ashley at Warrior Custom Golf. She said they received the driver on March 5th so I’ll get my refund as a credit to my credit card. She said it takes 5 to 10 days for that to occur (I reminded her that 6 days have already passed).

So we’ll see. If I don’t get it within 10 days, I’m contacting my credit card company and the BBB of Southland.

This is a follow up on this article.

The Saga of Warrior Custom Golf

¬†This is not a golf story. It’s a story of an unsatisfied customer. You won’t believe this.

Last November, in response to a card I’d sent in, Peter Quinn of Warrior Custom Golf phoned to offer a set of golf clubs to test. After explaining the deal, they’d send me a set of irons that were clones of the Calloway X-18 irons (Retail $1200) for a 45 day test. The catch is they’d charge my credit card $469 while I tested the clubs and would refund it when I sent them back. I could keep them for the $469.

When I expressed my displeasure at their keeping my money while I did a test for them, Peter offered to send me a clone of a Taylormade R5 driver for free. He said I could keep the driver just for testing the irons even if I didn’t keep them. I got the clubs about three weeks later except for the driver, which was backordered.

I tested the irons on several rounds of golf and several trips to the driving range. I decided not to keep the clubs as I could not hit them as well as my old clubs. In fact, each was about 15 yards shorter than the corresponding Prince clubs I had been using. I was expecting a call from Peter who would ask me for an evaluation of the clubs. Peter never called.

About a week before the 45 days were up, I called Warrior to give them an evaluation of the clubs and to find out how to return them. I talked to Valerie. First, she said for an additional $200 I could try the next higher grade irons and keep the ones I already had. Right away, I knew I’d been hosed if they were willing to give me a set of $469 clubs and another more expensive set for $669. When I refused, she offered me to keep the set I had for $200 and they’d refund $269. When I refused, she offered me the set for $100. (So the set of clubs they were going to sell me for $469 are really only worth $100). After many permutations of offers and refusals, she put me on hold to get me an return authorization number. A few minutes later, she gave me the RA and said as soon as they received the clubs they’d credit my credit card for the $469.

So I shipped the clubs back. The clubs arrived at Warrior Custom Golf on February 5, 2007 at 10:31 am. The driver arrived a few days later.

Today, I called WCG customer service as my credit card has not been credited. I was informed that they had, indeed, received the irons on Feb 5, but they hadn’t received the driver back so I wasn’t due a refund. I explained what Peter Quinn had told me about the driver, but she apologized for the misunderstanding, but the driver is only free with a $100 purchase. She said she’d sell me the driver for $50. Here we go again. I said I have a driver purchased on clearance at Wal-Mart for $5.50 that works just fine, I’ll send the driver back.

For anyone wishing to buy or test golf clubs, I recommed to go to someplace besides Warrior Custom Golf.

UPDATE: Please read subsequent post on this subject. I finally got this all resolved and got my money back.

If you decide to use Warrior, just remember two things. (1) Don’t be fooled: the test program is really a sales program.¬† (2) The price they list the test at is not the lowest price for which they’re willing to sell the club(s).

I have no complaint about the quality of their merchandise. The clubs they sent me were high quality clubs. I just didn’t like them. I subsequently bought Ping G2 clones from a different vendor for about the same price I would have paid (ultimately) for the G-18 clones from Warrior.

When It Rains It Rains

Regarding the conditions at the Royal Liverpool Golf Course in Hoylake, England, where the British Open is being played this year, Tiger Woods predicted, “Unless it rains again, this course will not see another drop of water.”